Be among the first to discover new products, receive special offers and more!
We invite you to receive complimentary ground shipping on all caudalie.com orders of $60 or more, no promotional code required. For shipments totaling less than $60, there will be a delivery charge of $7.00 CAD for Standard Shipping via UPS.
Caudalie.com orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your Caudalie package. Please select the option that best suits your delivery needs during checkout.
UPS Standard (Orders above $60 CAD)
UPS Standard (Orders under $60 CAD)
UPS Worldwide Saver (2nd day delivery)
General Delivery Times
UPS Standard Delivery
UPS Ground will deliver your package within 5 - 10 business days from receipt of your order.
UPS Worldwide Saver
For an additional $15 CAD, orders may be shipped via second day delivery to most destinations.
Please note, orders received by 12:00 Noon EST Monday through Thursday will be processed and shipped within 24 hours of your receipt of your order. Orders received after 12:00 Noon EST and during weekend (Saturday and Sunday) will be processed and shipped the next business day.
Most orders shipped via UPS Worldwide Saver will be delivered within 2-3 business days from receipt of your order.
Orders Shipping to P.O. Boxes and APO/FPO Addresses
At this time Caudalie cannot ship orders to P.O. boxes or APO/FPO/DPO addresses. We apologize for any inconvenience.
Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based products (e.g., perfumes, etc.) are required by the CA DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.
At this time Caudalie.com orders may be billed or shipped to locations within Canada. If you wish to ship an order internationally, please use our international website at www.caudalie.com for a list of countries that accept eCommerce orders.
Shipping to Multiple Addresses
At this time we do not offer shipping to more than one location per order. We apologize for any inconvenience.
When you place an order with Caudalie.com you will receive a shipping confirmation with tracking details via email when your order is shipped. If you have questions about your order please email email@example.com or call 1-866-826-1615. Ext 1.
Returns & Exchanges:
We hope that you are completely satisfied with your caudalie.com purchase. If for any reason you wish to return or exchange an item purchased on caudalie.com please return the unopened item within 14 days of receipt. We can only accept returns from orders placed on www.caudalie.com.
At this time, we are unable to accept Caudalie.com returns in our Caudalie Boutique Locations. Purchases made at retail locations or through another web site must be addressed by the original location of purchase.
Please complete the Caudalie Return Form that was included in your package. If the return form is not available, please address your return package to:
Caudalie Canada, Inc.
1200 Bay Street, Unit 202
Toronto, ON, M5R 2A5
We recommend that you send your return via an insured method, which can be tracked in the case of loss. We regret that we do not refund original shipping costs.
A credit or refund will be issued to the original form of payment within 30 business days of package being received by our distribution center. Please allow for up to 2 billing cycles for the credit adjustment to appear on your statement.
Should you need further assistance please don't hesitate to call our toll free number at 1.866.826.1615. Ext 1, Monday through Friday, from 9am to 6pm Eastern Time or email firstname.lastname@example.org.
If damages have occurred during shipment to the item(s) in your shipment please contact Caudalie Customer Service no later than the next day following arrival of the goods.
Customer Service can be contacted at email@example.com or by telephone to 1.866.826.1615. Ext 1 (toll free) Monday through Friday, from 9am to 6pm (EST). To ensure prompt resolution please provide your order number, name, email address and phone number. Please list the product(s) you received damaged or defective and if you prefer a refund or a replacement order.
We would love to hear your comments and questions. We are available to respond as quickly and comprehensively as possible. You can reach us by phone at 1 866 826 1615 from 9am to 6pm EST or leave us a message below.
* Required Information
We would like to thank you for your interest in Caudalie. Your request has been registered.