Shipping Policy

We invite you to receive complimentary ground shipping on all Caudalie CA orders of $60 or more, no promotional code required. For shipments totaling less than $60, there will be a delivery charge of $7.00 CAD for Standard Shipping via UPS ground.

Delivery Options:

Caudalie CA online orders only ship on business days: Monday through Friday, excluding federal holidays within the US, as well as the day after Thanksgiving.

Please note, orders received by 12:00 Noon EST Monday through Thursday will be processed and shipped 24 hours of your receipt of your order. Orders received after 12:00 Noon and during weekend (Saturday and Sunday) will be processed and shipped the next business day.

Shipping Charges

Below are the shipping options available for your Caudalie package. Please select the option that best suits your delivery needs during checkout.

UPS Standard Delivery (CAD $0.00 or $7.00):

UPS Ground will deliver your package within 5- 10 business days from receipt of your order.

To determine when your package will arrive, please visit the UPS Standard.

UPS Worldwide Saver (CAD $15.00):

For an additional CAD $15, orders may be shipped via second day delivery to most destinations. Most orders shipped via UPS Worldwide Saver will be delivered within 2-3 business days from receipt of your order.

For more information, visit the UPS Worldwide Saver page to determine your shipping day.

Orders Shipping to P.O. Boxes and APO/FPO Addresses

At this time, Caudalie CA cannot ship orders to P.O. boxes or APO/FPO/DPO addresses.We apologize for any inconvenience.

Hazardous Materials

Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based products (e.g., perfumes, etc.) are required by the CA DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.

International Orders

At this time ca.caudalie.com orders may only be billed or shipped to locations within Canada. If you wish to ship an order internationally, please visit our international website to select the country you want to ship to.

Shipping to Multiple Addresses

At this time we do not offer shipping to more than one location per order. We apologize for any inconvenience.

Order Tracking

When you place an order with Caudalie-usa.com you will receive a shipping confirmation with tracking details via email when your order is shipped. If you have questions about your order please email americas@caudalie.com or call 1-866-826-1615. Ext 1.

When your order has been processed and shipped, you will receive a shipping confirmation email. Tracking is then accessible on UPS website up to 24 hours after your package has been shipped.

You may also track your order by logging into your myCaudalie account. If you have not created a myCaudalie account, you may visit the myCaudalie page and type in your Order Number and Last Name to check the status of your order.

Returns & Exchanges:

We hope that you are completely satisfied with your Caudalie.com purchase. If for any reason you wish to return or exchange an item purchased on ca.caudalie.com, please return the unopened item within 14 days of the arrival of the parcel.

We can only accept returns from orders placed on us.caudalie.com. 

At this time, we are unable to accept Caudalie.com returns in our Caudalie Boutique Locations.

Purchases made at retail locations or through another web site must be addressed by the original location of purchase.

Please complete the Caudalie Return Form that was included in your package. If the return form is not available, please address your return package to:

Caudalie Canada, Inc.

Attn.: Returns/Exchanges

1200 Bay Street, Unit 202

Toronto, ON, M5R 2A5

We recommend that you send your return via an insured method, which can be tracked in the case of loss. We regret that we do not refund original shipping costs.

A credit or refund will be issued to the original form of payment within 30 business days of package being received by our distribution center. Please allow for up to 2 billing cycles for the credit adjustment to appear on your statement.

Should you need further assistance please don't hesitate to call our toll free number at 1.866.826.1615, ext 1, Monday through Friday, from 9am to 6pm Eastern Time or email   americas@caudalie.com.

Damaged Items

If damages have occurred during shipment to the item(s) in your shipment please contact Caudalie Customer Service no later than the next day following arrival of the goods.

Customer Service can be contacted at americas@caudalie.com or by telephone to 1.866.826.1615. Ext 1 (toll free) Monday through Friday, from 9am to 6pm (EST).

To ensure prompt resolution please provide your order number, name, email address and phone number. Please list the product(s) you received damaged or defective and if you prefer a refund or a replacement order.