*Caudalie keeps your information confidential and undertakes to not disclose it to partner websites s.In accordance with the French Law No. 78-17 of 6 January 1978 on Data Protection, amended by French Law No. 2004-801 of 6 August 2004, you are entitled to oppose, access, modify, rectify and delete any data concerning you. You can exercise this right by sending us an email using our website Contact form or by writing to Caudalie Customer Service to the following address: 70W 36th street, Fl 13, 10014 New York, New York, USA
«I designed each of my Spas to be a truly exceptional escape from the everyday...»
Shipping Policy
We invite you to receive complimentary ground shipping on all Caudalie CA orders of $60 or more, no promotional code required. For shipments totaling less than $60, there will be a delivery charge of $7.00 CAD for Standard Shipping via UPS ground.
Delivery Options:
Caudalie CA online orders only ship on business days: Monday through Friday, excluding federal holidays within the US, as well as the day after Thanksgiving.
Please note, orders received by 12:00 Noon EST Monday through Thursday will be processed and shipped 24 hours of your receipt of your order. Orders received after 12:00 Noon and during weekend (Saturday and Sunday) will be processed and shipped the next business day.
Shipping Charges
Below are the shipping options available for your Caudalie package. Please select the option that best suits your delivery needs during checkout.
UPS Standard (Orders above CAD $60)
CAD $0.00
UPS Standard (orders under CAD $60)
CAD $7.00
UPS Worldwide Saver (2nd day delivery)
CAD $15.00
UPS Standard Delivery (CAD $0.00 or $7.00):
UPS Ground will deliver your package within 5- 10 business days from receipt of your order.
To determine when your package will arrive, please visit the UPS Standard.
UPS Worldwide Saver (CAD $15.00):
For an additional CAD $15, orders may be shipped via second day delivery to most destinations. Most orders shipped via UPS Worldwide Saver will be delivered within 2-3 business days from receipt of your order.
For more information, visit the UPS Worldwide Saver page to determine your shipping day.
Orders Shipping to P.O. Boxes and APO/FPO Addresses
At this time, Caudalie CA cannot ship orders to P.O. boxes or APO/FPO/DPO addresses.We apologize for any inconvenience.
Hazardous Materials
Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based products (e.g., perfumes, etc.) are required by the CA DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.
International Orders
At this time ca.caudalie.com orders may only be billed or shipped to locations within Canada. If you wish to ship an order internationally, please visit our international website to select the country you want to ship to.
Shipping to Multiple Addresses
At this time we do not offer shipping to more than one location per order. We apologize for any inconvenience.
Order Tracking
When you place an order with Caudalie-usa.com you will receive a shipping confirmation with tracking details via email when your order is shipped. If you have questions about your order please email americas@caudalie.com or call 1-866-826-1615. Ext 1.
When your order has been processed and shipped, you will receive a shipping confirmation email. Tracking is then accessible on UPS website up to 24 hours after your package has been shipped.
You may also track your order by logging into your myCaudalie account. If you have not created a myCaudalie account, you may visit the myCaudalie page and type in your Order Number and Last Name to check the status of your order.
Returns & Exchanges:
We hope that you are completely satisfied with your Caudalie.com purchase. If for any reason you wish to return or exchange an item purchased on ca.caudalie.com, please return the unopened item within 14 days of the arrival of the parcel.
We can only accept returns from orders placed on us.caudalie.com.
At this time, we are unable to accept Caudalie.com returns in our Caudalie Boutique Locations.
Purchases made at retail locations or through another web site must be addressed by the original location of purchase.
Please complete the Caudalie Return Form that was included in your package. If the return form is not available, please address your return package to:
Caudalie Canada, Inc.
Attn.: Returns/Exchanges
1200 Bay Street, Unit 202
Toronto, ON, M5R 2A5
We recommend that you send your return via an insured method, which can be tracked in the case of loss. We regret that we do not refund original shipping costs.
A credit or refund will be issued to the original form of payment within 30 business days of package being received by our distribution center. Please allow for up to 2 billing cycles for the credit adjustment to appear on your statement.
Should you need further assistance please don't hesitate to call our toll free number at 1.866.826.1615, ext 1, Monday through Friday, from 9am to 6pm Eastern Time or email americas@caudalie.com.
Damaged Items
If damages have occurred during shipment to the item(s) in your shipment please contact Caudalie Customer Service no later than the next day following arrival of the goods.
Customer Service can be contacted at americas@caudalie.com or by telephone to 1.866.826.1615. Ext 1 (toll free) Monday through Friday, from 9am to 6pm (EST).
To ensure prompt resolution please provide your order number, name, email address and phone number. Please list the product(s) you received damaged or defective and if you prefer a refund or a replacement order.
We would love to hear your comments and questions. We are available to respond as quickly and comprehensively as possible. You can reach us by phone at 1 866 826 1615 from 9am to 6pm EST or leave us a message below.
* Required Information
If you would like to contact us by phone, please call us at 1.866.826.1615. Ext 1 (toll-free call, available Monday through Friday, from 9am to 6pm).
*Caudalie keeps your information confidential and undertakes to not disclose it to partner websites s.In accordance with the French Law No. 78-17 of 6 January 1978 on Data Protection, amended by French Law No. 2004-801 of 6 August 2004, you are entitled to oppose, access, modify, rectify and delete any data concerning you. You can exercise this right by sending us an email using our website Contact form or by writing to Caudalie Customer Service to the following address: 70W 36th street, Fl 13, 10014 New York, New York, USA
We would like to thank you for your interest in Caudalie. Your request has been registered.